hathycol | (no subject)

My life remains quietly dull. That's okay. I go into work, I read up on stuff for my dissertation, I watch Hollyoaks, I potter about on the internet, I sleep for a full nine hours a night (and it is marvellous, let me tell you). Tonight I am going to watch a film I bought in the HMV sale. Good stuff.

Today, howevr, has brought a slight change to the ordinary. I went into work this morning and even before I'd got through the door to the staffroom to put down my bag and put on my put lanyard that says 'STAFF' I was more or less grabbed by Assistant Manager. "Colleen! You need to go and look at the stuff on the noticeboard about SURFING!" (SURFING is the dodgy acronym we have about customer service.)

I sighed. "Can I put my bag down first?"

"No! I mean, yes. Sure. You just need to read it."

Rolling my eyes at what seemed like, to me, a slight over-keeness to have me prepared to serve customers, I tried to go and put my bag down. At this point, Supervisor leapt out of the stockroom to greet me.

"COLLEEN COLLEEN COLLEEN! GUESS WHAT?!" I opened my mouth to guess, and then I got a "Never mind! I'll let Assistant Manager tell you!"

I put my bag down, put my phone on silent, grabbed a lanyard, and tried to read the noticeboard, which mad something on it about mystery shoppers. These lovely humans, fo rthose who don't know, get paid to go into shops and assess how we handle them. My heart sank; I figured that Supervisor had something about marriage or babies or something to tell me, and this noticeboard had something awful on it about how we'd crapped up a mystery shop.

INSTEAD! I saw the words "94% mystery shop! Well done Colleen!"

Oh bloody hell, think I. I read through it, and saw that I got full marks in nearly everything. It was a bloke I sold a watch for his son to, and admittingly treated him very well; talked him through the purchase, asked questions, admitted ignorance about the specifics and got a leaflet and spoke to Assistant Manager for help when I needed it. I am admittingly a bit peeved I didn't get 100%, as that's a luxury hamper and anything else is not there, but yay!

It says a lot about the current condition of my life that I'm really pleased by this, but yay me. Apparently my forte in life lies in customer service after all. This is probably not that good. Still, though, it's a record for the store, the second highest score for this period of mystery shoppers in the country (damn you Glasgow 2) and we got an e-mail from HQ with congratulations. So, go me? Proper Manager even phoned up to say well done from Belgium, so hurrah.

I came home, sorted out what will hopefully be the Best Joint Event Ever If We Pull It Off - I'll say no more, because if the name the society you'll guess what it is and I don't want to jinx it - and that has been about it. Now I am going to get into my pajamas and watch a film. I have been remarkably productive today - a whole hour in the library immediately after work! - so I suppose I should just laze for a wee bit.